USPS Ground Advantage Gripes

[Darrell2688]

Must be standard operation procedure, I ordered a Christmas gift for my wife and the package was shipped from the company in NY, for some reason the package was at a facility in Indiana North West of my house, the package was sent to Chicago, that is the second time that the package was shipped to Chicago, today the package is in Cincinnati OH, I might get the package tomorrow, or it could be in Chicago again.

 

[shopkin]

Must be standard operation procedure, I ordered a Christmas gift for my wife and the package was shipped from the company in NY, for some reason the package was at a facility in Indiana North West of my house, the package was sent to Chicago, that is the second time that the package was shipped to Chicago, today the package is in Cincinnati OH, I might get the package tomorrow, or it could be in Chicago again.

We are all paying to fly it aimless around the country. Maybe that's why postage rates are so high.

 

[BB1239]

We have used them at work. Once. That was all it took. Angry customers are just not worth saving a few dollars over. I've never understood why they provide tracking if it's not accurate at all. As a buyer, I try to just be patient when I see that's the method. But I'd never expect someone else to do the same with their purchase. Seems USPS has very little accountability. Imagine that huh.

 

[Frunobulax]

 

[rogueclimber]

First of all this trip was an errand for RogueWife, but as I waited an hour in line today, at the local USPS, I learned that this location has not had stamps for sale for at least the last two weeks...

How does this happen???

 

[Darrell2688]

Well Captain, it looks like the stamps were lost in the mail.

 

[Hurricane Jack]

First of all this trip was an errand for RogueWife, but as I waited an hour in line today, at the local USPS, I learned that this location has not had stamps for sale for at least the last two weeks...

How does this happen???

The Forever Stamp expired.

 

[Biff42]

I sent a package to a buyer in Guam via GA on 11/23. It just got delivered yesterday, LOL.

I was freaking out but the buyer knew it would take that long from experience.

 

[Darrell2688]

Take a little time to do a search on the internet and also watch for some information on NewMax, I did a little research this morning and there are reports that there are some people working in the USPS that are stealing packages, personal and government checks. Chek out the news on NBC 7 San Diego, check this out:
https://www.nbcsandiego.com Thousands of US postal workers accused of stealing mail in new report. A government report about USPS workers stealing the mail. It might be time to find another way to send your packages. I ordered an item on line from a shop in PA, the package was shipped to NJ and then to TN, I live in KY, the package is still in TN, Chattanooga TN, that is South West of my location, the package has been there for 3 days now, they maybe looking for a way for the package to be sent to the lost mail department.

 

[Biff42]

Take a little time to do a search on the internet and also watch for some information on NewMax, I did a little research this morning and there are reports that there are some people working in the USPS that are stealing packages, personal and government checks. Chek out the news on NBC 7 San Diego, check this out:
https://www.nbcsandiego.com Thousands of US postal workers accused of stealing mail in new report. A government report about USPS workers stealing the mail. It might be time to find another way to send your packages. I ordered an item on line from a shop in PA, the package was shipped to NJ and then to TN, I live in KY, the package is still in TN, Chattanooga TN, that is South West of my location, the package has been there for 3 days now, they maybe looking for a way for the package to be sent to the lost mail department.

I had them do a missing mail search and they never got back to.me.

I'm just thankful it got to Guam.

 

[Darrell2688]

Back on September 24, 2024 a package that I mailed out to a customer in CA, the package was lost on September 29, 2024, I contacted the USPS and asked for information on my package, they didn't have any answer, I ask for a missing mail search, they assigned a number to the lost mail file, 1 week later they listed it as closed, I contacted them again and told them the package was still missing, so they assigned a new number to the missing mail search. This continued until they upgraded the search for missing mail by giving the claim another number, by that time they had assigned 4 numbers to my missing mail, plus being elevated and the elevated number was suppose to make them look harder. I contacted my congressman and the Post Master General in DC and after 3 months the package was delivered. They do not get back to you about your lost package, you have to keep checking the progress by checking the tracking number and when you contact them you have to use the number that they assigned to your missing mail claim, the best way to contact the USPS is the 800 number and deal with the automated system, I repeatedly ask to talk to an agent about 10 times before their automation system put me on hold to talk to the next available agent, then if you are lucky you will get someone that speaks good clear English and that will actually do anything other than assign a new number to the missing mail claim. It is kind of like driving a spike into a log, you have to keep pounding it until the spike is driven into the log. It is up to you to keep after them until they do something, other than assign a new number to the lost mail claim.