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Ahh, memories. When my first Akubra arrived back in 2008 one entire end of the carton was crushed inward about 4" like the bellows on an accordion. I had been forewarned by a number of posts made over at the Club Obi Wan forum about this sort of thing being a common occurrence at the time, so I was dismayed but not surprised. I opened it expecting the worst, but the only "damage" to the hat was that the front of the brim had been folded upwards against the front of the crown like Corporal Agarn's hat on F Troop. Fortunately the felt had been folded but not creased, and the brim returned to it's "as flanged" shape as soon as I freed the hat from it's cardboard confinement....that realization that the reason your new hats were delayed is that the postal service were using the box as a football.