The Hat People-my frustrating first order from them

[Mister_Chad]

Has anyone had any trouble ordering from The Hat People? It has been 4 weeks since I placed my order. I decided to call last night and they tell me the first time they made it it was too small and they are making a new one. An email would have been nice and a better attitude on the phone when I called would have been even better. So now do I have to wait another 4 weeks? Im not impressed at all. I am impressed with their hats according to pictures and other pleased customers of theirs but why do I have to be the ONE to get terrible customer service. Im very dissapointed and frustrated. A forced and reluctant apology on their part just seems poor to me.

 

[HoosierDaddy]

Hmm..does seem very unusual. They have always been nice and friendly with me.
So sorry to hear this.
HD

 

[Johnny J]

You should give Simonds a try. IMO he makes better 8 panel newsboy caps than HP. I had one and ended up selling it, but thats me. I like more vintage style caps.
Take a look:
http://www.thefedoralounge.com/showthread.php?66880-Simonds-Caps/page11

 

[Mister_Chad]

thanks for the reply. I went with them seeing as though they got great reviews etc and now im left feeling really dissapointed. Thanks again-I will check out Simonds.

 

[casechopper]

I had a good experience with hat people. I liked the hat I received. If I were you I'd pressure them to do your hat more quickly seeing as it was their mistake. If you really disliked the service call them and cancel the order and do as Johnny said. Simonds caps look similar to my eye and his price is definitely competitive with Hatpeoples.

 

[Mister_Chad]

Thanks casechopper-where do you order a simonds cap. i cant find a website or price listing or anything but i am new to this forum and trying to learn my way around. i googled it and it only came up as his thread on here. i must have missed it-help me out!

 

[casechopper]

You can contact him through the PM system on this forum. You may need to have a few more posts to be able to do that though. He's also on facebook here: http://www.facebook.com/newsboycaps?fref=ts and his email listed there is newsboycaps@yahoo.com (If you don't want your email posted Simonds just send me a PM and I'll take it off).

 

[Mister_Chad]

Thank you so much. Very helpful casechopper. I am going to contact him on facebook. Much appreciate it! Have an awesome day. Since im conservative and we lost last night, i need a pick me up and ordering a slick hat will help my mood!

 

[mando]

Kasora What ever will be will be . Same old same old I will work on it when I want to. Do not press me or you will not get anything. Thank you.:eusa_doh:

 

[RBH]

Thank you so much. Very helpful casechopper. I am going to contact him on facebook. Much appreciate it! Have an awesome day. Since im conservative and we lost last night, i need a pick me up and ordering a slick hat will help my mood!

Kasora What ever will be will be . Same old same old I will work on it when I want to. Do not press me or you will not get anything. Thank you.:eusa_doh:

Whats up with these two post?

 

[Mister_Chad]

Huh??

 

[Mister_Chad]

still no hat. 6 weeks and still waiting. i was told they made the hat but it came out too small. still waiting....getting more and more upset about it. when i asked if they could ship it priority or overnight or something like that-they just told me well they could send me the hat that was too small. are you kidding me? this hat better be so damn amazing it blows my mind or i will never ever order from them again. this is insane.

 

[Not-Bogart13]

I've dealt with them many times. The first time I got my cap very quickly, but hardly anyone seemed to know them outside of their show circuit. Their wait times are longer now, and I never get a cap in under a month. Perhaps they feel you lack patience by comparison to other customers? I must admit, though, the one time something went a little wrong, their communication wasn't so hot, but I think an odd request on my part left them a bit... unceratin. I'm sorry to hear that things have not gone well for you, and I hope that they resolve things soon.

 

[HatsWV]

This certainly is out of character based on my experience. I'm curious did you ever get your hat and what did you think?

 

[Zombie_61]

I concur with HatsWV. I've ordered from Hat People three times in as many years, each order was problem free, I can't recall waiting more than two weeks from the time I placed my orders to the time I received my hats (though the fact that we're both on the west coast may have something to do with shorter shipping times), and all three hats were (and still are) flawless in my opinion.

That said, I can certainly sympathize with the frustration of placing a first order with a vendor you're unfamiliar with and not having things go well; it doesn't really inspire confidence in that vendor or create a desire to place a second order. I'm also curious about whether or not you received your hat and, if you did, what you thought of it?