Ordering Through Thurston

[onstar]

How does the fiting jacket process work? And how would they know my measurements?

 

[Peacoat]

You need to get in touch with Carrie, who is a member here.

It has been a few years since I ordered, but as I remember, I sent them payment and my measurements. Carrie and Wade sent a test jacket, and we tweaked from there.

Using the fit jacket removes the fear that the jacket won't fit properly. It is a painless process.

 

[AeroFan_07]

Exactly what Peacoat said. I have done it a few times, and it's a simple, straightforward way to get the fit right on any of Aero's, Thedi's or Vanson's jackets.
Here's a link to where this topic is discussed on their site. also she has a thread on here too.

https://www.thurston-bros.com/pages/custom-aero

 

[Jedi0077]

I contacted them about a custom vanson Daredevil but the cost quickly spiraled out of control.(Nearing 1800 for average leather) Mind you I recently ordered a badalassi Aero direct with no issues and a high but expected high price. Basically vanson was going to have to make me a completely custom one-off lol. I'm 6'4" 215lbs... They made me feel like Shaq. Id almost expect it from a Japanese company like Rainbow but not an American one. Does Thurston ever discount or have sales on stock products?

 

[El Marro]

Does Thurston ever discount or have sales on stock products?

No.

 

[Aloysius]

I would avoid the Thurston "fit" process. I got talked into it by people here.

The reality is they will decide what model of jacket they think "fits" you better and override your order accordingly. Buyer beware. I've had no such issues ordering direct from Aero. And those jackets fit better!

 

[Jedi0077]

I would avoid the Thurston "fit" process. I got talked into it by people here.

The reality is they will decide what model of jacket they think "fits" you better and override your order accordingly. Buyer beware. I've had no such issues ordering direct from Aero. And those jackets fit better!

I've went down a rabbit hole a few years ago and learned to measure myself and my clothing preferences. I couldn't believe how limited vanson was on sizing for the cool jackets. My only question still is how much the import tax is going to be lol

 

[Aloysius]

I've went down a rabbit hole a few years ago and learned to measure myself and my clothing preferences. I couldn't believe how limited vanson was on sizing for the cool jackets. My only question still is how much the import tax is going to be lol

I think Vanson direct might be much more affordable for a custom. When I was dealing with them it was a flat 15% surcharge on top of the stock jacket price.

 

[Cyber Lip]

I would avoid the Thurston "fit" process. I got talked into it by people here.

The reality is they will decide what model of jacket they think "fits" you better and override your order accordingly. Buyer beware. I've had no such issues ordering direct from Aero. And those jackets fit better!

I think there's some degree of saving the customer from themselves, but I hear you. I had a situation where one of the measurement specs I ordered was completely ignored, and they were prickly about making it right, which blew my mind actually.

 

[El Marro]

I think there's some degree of saving the customer from themselves, but I hear you. Just had a situation where one of the measurement specs I ordered was completely ignored, and they were prickly about making it right, which blew my mind actually.

Same thing happened to me with a Thedi I ordered through them. P2P and shoulder measurements were both way off and I had to push back hard on the gaslighting and hand wringing to get a remake.

 

[Cyber Lip]

Yeah, I get that she needs to push back in some situations, because some people can be weird with buyer's remorse and will complain about the strangest things. But to apply that same pushback to every situation across the board, even when either she or the jacket company clearly F'd the order up is just ethically wrong and a terribly short-sighted way run a business that seems to rely on repeat business and word of mouth

 

[El Marro]

Yeah, I get that she needs to push back in some situations, because some people can be weird with buyer's remorse and will complain about the strangest things. But to apply that same pushback to every situation across the board, even when either she or the jacket company clearly F'd the order up is just ethically wrong and a terribly foolish short-sighted way run a business and treat your customers

Totally, I remember freaking out because Aero put a snap button on the inside pocket of my Teamster when I had asked for no button. Carrie talked that through with me and I saw how silly I was being about a truly minor detail.
Incorrect measurements are a whole different thing though…