I'm glad you've had such a great experience. If you have read this thread all the way through, you will see context that is important to understand the ebb and flow of 5* communications. If you are going full custom, they are simply not communicative at all by prior 5* standards. If you are tweaking and OTR jacket, it's fast. Communication picks up massive speed once you pay the invoice and they have your money.My experience is that all the criticism of 5* in terms of communication and delay is unwarranted. I've been blown away with their quick turn around and communication. I'm expecting my 4th jacket from them soon and couldn't be happier with their service and product. I plan to order a 5th before their prices (inevitably) go up.