boushi_mania
One of the Regulars
- Messages
- 220
- Location
- Osaka, Japan
carldelo said:Well, I bought my Caribou Ashland from them first, received a poor quality hat, and had some trouble about the return. In the end, they did refund my money and shipping; I had to pay shipping for the return. There was no chance for an exchange (which we both would have preferred) because it was the last one in my size, and I wound up buying the same hat from Bencraft in person in Brooklyn.
Anyway, maybe if you ask them, they will physically inspect the hat before shipping it to Japan, as a return would be so expensive - it's worth a try. Here is the thread I posted about the situation, with some photos of the hat. I'm not nearly as angry about it now as I was when it happened, and would probably order from Hats Plus again if they had a deal on lid I wanted and would look it over before shipping:
http://www.thefedoralounge.com/showthread.php?t=37275
I see. An anecdote does not a statistic make, but on the other hand, I'd hate to be the repeat occurrence that starts to show a pattern. The cost to
return a defective hat would completely eliminate the advantage in price from this particular shop. So, I suppose the question is this: if I want to go with this model, should I go with the lower price at Hats Plus and take a risk, or go with Bencraft and its better reputation (and personal representation) on this forum?
Perhaps an email to both parties is in order...