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  1. B

    Custom Hide briefcases

    update Update: I emailed Custom Hide today and asked about the status of my replacement. I was informed that there had been a delay due to a shipment of defective leather from a supplier, but that my stock Convertible Scholar would be shipped on August 4. I was also offered a full refund...
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    Custom Hide briefcases

    The custom Scholar of which I posted photographs earlier was returned and, according to FedEx, was received at Custom Hide on June 18th. I included a letter asking that this bag be exchanged for a stock convertible Scholar Laptop with Pockets, and I also called and spoke with someone to confirm...
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    Leather conditioner

    I've been applying Montana Pitch Blend Leather Conditioner about twice a year to my Custom Hide Brown Classic Briefcase for the last few years and I've been very pleased. It's a bit of work applying this (it's a thick paste) and one needs to be careful about edges and corners as over-applying...
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    Custom Hide briefcases

    I'm under the impression that the company is working to recover from two substantial events: The loss of the person responsible for most of their custom work for the past several years and possible problems with staff in their shipping department. They may be very reluctant to make time...
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    Custom Hide briefcases

    The briefcase arrived, but... My Custom Scholar Laptop Large with backpack straps and umbrella pocket arrived on time on the 10th. I'm very impressed with Custom Hide's fast response once it had been determined that my original bag was missing. However...there's a problem with the bag, and...
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    Custom Hide briefcases

    In UPS' hands... UPS tracking confirms that my replacement briefcase is in transit and they estimate that it'll arrive on Thursday.
  8. B

    Custom Hide briefcases

    I just received an email message from Customhide letting me know that my replacement custom briefcase is ready, but that they didn't quite make the UPS shipping cutoff time today. They offered to ship USPS Priority tomorrow or UPS on Monday. I'm very pleased with their efforts to rectify the...
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    Custom Hide briefcases

    I received the following message today: ---------- UPS had just informed us that they have been unable to locate your package and the tracer has been closed. We have started a priority production on a replacement and will complete and ship it to you latest by Friday, June 4. If you do not...
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    Custom Hide briefcases

    I spoke with a UPS representative this morning who had called me to ask if I was "experiencing problems" with this shipment, to which I replied "Well, I haven't received it." I let him know that I've been in town and have returned home every weekday in May, and that the business in the front of...
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    Custom Hide briefcases

    I misspoke. My apologies - I misspoke when I said I wasn't a fan of Saddleback Leather. I do admire Dave's philosophy and his decision to hire his own craftspeople, and I'm impressed with his products. I have a coworker who has one of Dave's briefcases, which I've been able to examine closely...
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    Custom Hide briefcases

    I'm not sure what to think right now. I placed an order with Custom Hide for a moderately customized briefcase (a Large Scholar with Pockets with backpack straps and an umbrella pocket) on January 25th and haven't yet received it. When I placed the order I received an emailed receipt with a...

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