Quite some months ago, I dropped The Hattery a line to ask when they'd be getting the Federation Deluxe back in stock in Moonstone grey. The response indicated late February or March, and asked whether I'd like them to keep one aside for me and let me know when it arrived. I took them up on this. Last Monday morning, as I logged into my email I was reminded of this, and just as I was thinking of dropping them a line to see if there was any news, I noticed there was an email in from them over the weekend- hat had arrived, and a link to where I could pay the invoice. The hat was in the postal system by Tuesday. It arrived at Heathrow on Friday evening, and has now cleared customs; I'm expecting it to arrive tomorrow or Thursday. Seems, fingers crossed, I've not been hit by customs charges (maybe I've benefitted from the Australian trade deal with the UK that was signed a year or two ago, not sure).
I've always had great customer service from The Hattery (I've bought I think seven hats from them now since 2008), but would highly recommend with this experience dropping them a line if they don't have your size in stock. It's been a wait of four or five months for this one to come available, but I see my size was sold out already when I got their email, so well worth getting in the queue if you want a Fed in particular.
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