Madhatter13
New in Town
- Messages
- 27
I have been a member on this forum since 2008 and I rarely comment on any of the threads since I feel it is not my place as a vendor. There are always two sides of the story in any exchange. The gentleman who is a new member and joined just to vent about my work has seen fit to carry on with his dissatisfaction beyond e-mails to this forum. I have done work for him before and he was happy with the outcome. He recently sent me another fur felt hat to redo and work on and gave me carte blanche as to what to do with the hat. After I had completed the hat and sent pictures for his approval, I received a confirmation that I had produced a real showpiece. Well that was short lived! Upon receipt of the invoice he questioned the price for the hat, which hadn't change from his previous purchase.
So as not to leave a customer unhappy I asked what he was expecting to pay for all of the work I had completed on the hat. No reply, then asked what he would like me to change on the hat or rework! Again no reply. Then when I do receive a reply it is “keep it” or that it “would have to be reworked again”. So I never received any instruction on how it would need to be reworked to his satisfaction! I always am willing to do what I need to have a customer leave happy with a hat they are happy to wear. He was not willing to give me that chance, but rather quickly told me to just sell it. I have all correspondence to confirm what I have stated and anyone is welcome to view them just pm me. The hat in question is currently on Etsy for sale and like everyone else he is more than welcome to purchase the hat. I do believe it is customary to receive some compensation for worked performed. So all are welcome to look at the said hat in question and you can be the judge of my work. Just send me a pm and I will send you the link.
I wish to apologize for this long rant and that it was aired here on the FL