up196
A-List Customer
- Messages
- 326
Filson customer service
I had a Feather Cloth shirt that I had been wearing for work. After about 16 months, one of the elbows gave out, so I called Filson about having it shortened to a short sleeve. The service rep and I talked about it and he asked if I was satisfied with the service I'd gotten out of the shirt. We talked some more and the topic kept going back to "Are you satisfied . . . wink, wink . . . nudge,nudge?" When I actually said the words "No I'm not," he said "Well if you're not satisfied, send it back and we'll either repair it or send you a new one." The new shirt arrived shortly. Replace a shirt after nearly a year and a half of use in a railroad yard? You can't beat service like that!
I had a Feather Cloth shirt that I had been wearing for work. After about 16 months, one of the elbows gave out, so I called Filson about having it shortened to a short sleeve. The service rep and I talked about it and he asked if I was satisfied with the service I'd gotten out of the shirt. We talked some more and the topic kept going back to "Are you satisfied . . . wink, wink . . . nudge,nudge?" When I actually said the words "No I'm not," he said "Well if you're not satisfied, send it back and we'll either repair it or send you a new one." The new shirt arrived shortly. Replace a shirt after nearly a year and a half of use in a railroad yard? You can't beat service like that!