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Certainly not giving Thedi a pass on the customer service provided in this instance, but I think you could pretty much insert any of the custom makers names here. At some point, they’ve pretty much all been written about.
Absolutely. I think that in this case, the fact that Thedi by almost all accounts is a gent and pleasure, adds to the OP’s confusion. I’d be scratching my head at the Houdini act too. lol.