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Schott Forum Update (Passing of Gail)

dannyk

One Too Many
Messages
1,812
This came up on another thread but I thought it useful to state on its own. I’m sure many of us have perused or used the Schott Forum over the years. There was one consistent and that was Gail. She worked for the company for over 30 years. When she retired they kept her on to run the Forum. I know personally she’s answered tons of questions for me. And even got me info on the 1928 release that was like one of a hundred for a specific store in Portugal. She somehow managed to track that info down for me. She was a super kind person. Considering 100s of people have asked the same questions over and over and she never complained. She has passed away this past week. There is a post there from Jason Schott announcing this. I don’t know how they will replace her. Even if they hire or name a new person to run it, they won’t have her 30 years of experience and knowledge. Regardless of anyone’s opinions on Schott, she was a mainstay and a huge asset for them. She will be really missed.
 

regius

My Mail is Forwarded Here
Messages
3,300
Location
New York
It is very sad to hear, while she wasn’t the reason for my leather jacket obsession, during the early days she was a major source of momentum to keep researching and collecting. I’d say she had a fruitful and successful career and life.
 

2wheelgrplr

A-List Customer
Messages
425
Location
NYC & South Asia
Rest in Peace. Folks above saying it right - not easy to find a replacement for someone like her, the wealth of accumulated knowledge through decades of intimate immersion in her niche, that's something you just cannot replace with the snap of a finger, especially in a niche field like ours. Best of luck to Schott. People like her are invaluable in keeping the flame burning - that flame of genuineness, passion, authenticity, and down-to-earth approachability ... how many times have we seen a question come up about Schott jackets and the answer has been, ask Gail in the Schott forums. Sending out prayers and good wishes.
 
Messages
16,855
Regadless of how big Schott grew during the last few decades, It was Gail and Gail alone that made the company seem like a true family run business, one with a dream and a soul, dedicated to the fans.

Good customer service is one thing but being there every single day to answer anyone's question asked, no matter how many times asked and answered before, purely out of passion, dedication and love for the company, is something very few business can say to have been blessed with. It is something that only deserves respect. Respect for both Gail and Schott.

It is also something that, sadly, simply cannot be replaced. Ever. This has now been lost forever and Schott won't ever be the same.

Sad, sad news...
 

Benny Holiday

My Mail is Forwarded Here
Messages
3,805
Location
Sydney Australia
That's very sad news. Clearly Gail had a huge impact in her dealings with customers & was hugely respected by many who had contact with her. She leaves a great reputation and a name spoken of with much respect. I hope her family can take some comfort in how much she was thought of by those who interacted with her.
 

Seb Lucas

I'll Lock Up
Messages
7,562
Location
Australia
That's very sad news. Clearly Gail had a huge impact in her dealings with customers & was hugely respected by many who had contact with her. She leaves a great reputation and a name spoken of with much respect. I hope her family can take some comfort in how much she was thought of by those who interacted with her.

Lovely words Benny - totally agree. I had contact with her a number of times over the years. Gail was a joy to communicate with and radiated, along with deep product knowledge, a charm and love of people. She'll be greatly missed.
 

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