My experience with Sterkowsky

[The Spaniard]

I explained it previously here, but I am going to quote it to have all the information in a single comment.

I bought a cap from Sterkowsky some days ago and when I took it from the box, I noticed some strange, like the frontal sewing was not centered on the brim. After putting more attention, my impression was the three sewing was placed like the brim is rotated relative to the crown. In fact, I had the same feeling looking at the elastic band: it is not in the center.

After it, I tried on the cap and I saw the front panel sewing was rotated toward the left side.

After that, trying to understand what is wrong, I measured the distance from the brim end to the next panel union. The result was 2 cm on the right side and 3 cm on the left side. This means, if all the panels are equal, that the front sewing must not be centered on the brim. It is the same that I observed after trying on the cap.

Is it acceptable?
I am waiting for a reply from them since Friday, and I would like to know the opinion of people with experience on it.

Edit: Sterkowsky already replied me. They offered me a refund or a exchange. I will update.

I chose an exchange, and then they sent me a link to fill a form and get the instructions to return the cap.
On 12th I sent de cap, which they received on 17th. As I didn't get any update from them, yesterday night (19th) I sent them an email to tell them I had already sent the cap and the transport company tracking says they already received the cap and I would like they confirm the cap reception.
I have not received any reply so far, but I have already received the refund. I understand it as they have ignored my will of getting an exchange.
As I didn't get any reply to the quoted comment, I don't have any opinion about if the rotation of the brim relative to the brim is acceptable or not. I had to pay the return send cost of something that I am not sure if it was not correctly manufactured.

The balance is: 0 cap and minus 18 euro (the return send cost). This experience has been very disappointing to me due to what I consider has been a terrible customer service and I have wasted money for nothing.

 

[The Spaniard]

I forget to update.

I talked to them again and they sent me other cap. This cap was correctly made.
Mariusz was nice and put interest on solving the situation, so I have to recommend the company.
The new cap is well made, fits quite good on my head and keeps their shape. Other caps are floppy and the appareand is of low quality. This cap is the opposite in my consideration.
I recommend the company, I like this cap and I hope to get more caps from them.