Jaxon Hats

[theinterchange]

Here's another thought on inexpensive hats like the Jaxon line... it's a good way to try out the general look of a hat style before sinking money on a $100 +/- fur felt hat.

Just a thought,

Randy

 

[thebroker]

Here's another thought on inexpensive hats like the Jaxon line... it's a good way to try out the general look of a hat style before sinking money on a $100 +/- fur felt hat.

Just a thought,

Randy

That's a great point, Randy...especially since so much of today's business is conducted via internet. Unless you live in a larger city, it's hard to get to a hat shop to try on a variety of styles and shapes.

 

[Jim2903]

I've had a Jaxon crushable C-crown in brown for about 2 years and it has stood up well during my frequent business travel. But I wear it a lot less since getting my Bailey Fedora (yes, that's the model name), another crushable C-crown which, IMO, has a nicer "vintage" look (wider brim, wider ribbon, taller crown) without the vintage price tag.

PS: I'm wearing the Bailey in my avatar.

 

[ether823]

The hat arrived and it is going staight back. There are marks on the crown, and the ribbon is stitched on with dirty great stitches in the middle of the ribbon. (at four points) I have other Jaxon hats and the ribbons are stitched at there edges, very discreetly. Peter

 

[AlterEgo]

Bummer, Peter.

From what vendor did you buy the hat? I'd try to not only get reimbursement for the hat, but also get them pay for return shipping and handling fees. Don't feel the least bit obligated to get a replacement hat from the same vendor. Those that ship out such an obviously defective product are not committed to selling quality products and are likely to screw you over again. Vote with your money and shop elsewhere.

Like I said before, for a few pounds more, I'd suggest the Akubra Traveler as a fine crushable fur felt fedora. Avoid the Christys' Fur felt Foldaway--its quality is hit or miss and nowhere near what the brand once was--and the vendors who carry them generally stink.

If you decide the hat does not have to be truly crushable, the field of possibilities is wide open, and you cannot go wrong with any Akubra. Getting one direct from an Aussie vendor such as www.EverythingAustralian.com or www.hatsdirect.com, can be refreshingly affordable, depending on the pound-Aussie dollar exchange rate at the time you order, plus shipping & handling is remarkably cheap and fast.

 

[ether823]

Hi, Village hats & caps UK is the vendor. In all fairness they are sending me a new replacement and refunding the postage. They have sent emails apologizing for the condition of the hat, so I cant complain. Peter

 

[MSD]

Village Hats and Caps

Peter,

Be sure to let us know whether the replacement is any good. I'm in the UK too and currently considering buying from the same retailer (the crushable c-crown since I'm just starting out).

Which Jaxon did you purchase?

Matt.

 

[Dave E]

I've got a couple of Jaxons, and had them and a couple of other hats from Village Hats, they were very good to deal with in my experience.

 

[MSD]

I've got a couple of Jaxons, and had them and a couple of other hats from Village Hats, they were very good to deal with in my experience.

Good to know. I feel a bit more confident about ordering from them now!

 

[AlterEgo]

Hi, Village hats & caps UK is the vendor. In all fairness they are sending me a new replacement and refunding the postage. They have sent emails apologizing for the condition of the hat, so I cant complain. Peter

WARNING: Rant Forthcoming!

That's better than nothing but still clearly non-quality.

The definition of quality is providing a product or service that, at a minimum, meets customer requirements. Truly quality-focused firms provide products and services that exceed the requirements of customers and positively catapult them into a state of tickled delight.

Accordingly, there is no excuse for Village Hats to send you such an obviously defective product, no amount of apologies that will overcome it. VHS apparently has inadequate quality processes in place to prevent selling such a miserable hat. Even old-fashioned quality control--having a person check the condition of each item before it's shipped or sold--appears to be absent.

VHS should have overnighted you a perfect hat at no charge with a hand-written note of apology from the president/CEO pleading for your continued patronage and ensuring such a thing would never happen again. That's still non-quality, but the best that could have been done in the short run.

Companies are customer-driven, and when they see perceive that customers will largely accept sub-standard quality, that's what they'll deliver. All too often, I see consumers here and elsewhere just roll over and accept non-quality as inevitable and then feel grateful when the firm does anything at all toward making things right. By behavng in such a way, you're just reinforcing more of the same. You're part of the problem.

When we as customers demand quality, require vendors to get it right the first time, we present a front that the world will not tolerate anything else. As such, we present a new, higher norm of expectations and become the impetus for the solution.

I know it's feasible for a company to get with that program because I've helped lead sweeping cultural change initiatives that transformed them from the quality laggers to the quality leaders. No matter what size the firm, where it's located, what most of its employees are like, be it union or non-union, or what product or service it offers, it all starts with top management making a choice to CHANGE and strive for perfection. Takes expertise, time, money, but that goal can be 99.9999% accomplished.

In the long run, it's definitely worth it because both the companies and its customers win. So, please, do your part to make this happen.

 

[Noro]

Hi everyone,
I am owner of the Jaxon Ford Fedora, bought from Village Hats. It also has stitches in the middle of the ribbon, but frankly, I haven't noticed until I went through posts in this thread. I didn't even paid much attention to how the ribbon is attached to the hat, perhaps because I am relatively new in the hat wearing business and I still don't know all the ins and outs. It's my first (and so far only) hat and it has provided good service for it's price, so far.