MichaelRhB
One of the Regulars
- Messages
- 165
- Location
- Southern Illinois
Screwed again by Gibson & Barnes. No email or call by 1600 Pacific Time so I called to get the tracking number.
After being put on hold twice, Rodrigo tells me he doesn't know why my jacket wasn't shipped. Promises to email me when he finds out.
20 minutes later I receive the email telling me my jacket is being 'inspected' before packing and shipping. He says it will ship next week. No day given.
So for the recap:
1. Jacket ordered on 24JAN. Was told it will ship in 3-4 weeks. Great! I think.
2. End of the third week, I call to see how production is coming along. I'm told my order was not even submitted. Haven't even started on production. I almost cancelled the order right then.
3. Told my jacket would be priority and will ship in three more weeks. Email received says it will ship by second week of March.
4. Now shipping third week of March if they don't screw this up again.
I'm a patient man when I'm told the truth. If they had said in the beginning it was going to be 8 weeks, I would have said fine, make me a jacket. But don't lie to me and string me along because your company is incompetent and the right hand doesn't know what the left hand is doing.
There will be no more orders for anything G&B makes.
After being put on hold twice, Rodrigo tells me he doesn't know why my jacket wasn't shipped. Promises to email me when he finds out.
20 minutes later I receive the email telling me my jacket is being 'inspected' before packing and shipping. He says it will ship next week. No day given.
So for the recap:
1. Jacket ordered on 24JAN. Was told it will ship in 3-4 weeks. Great! I think.
2. End of the third week, I call to see how production is coming along. I'm told my order was not even submitted. Haven't even started on production. I almost cancelled the order right then.
3. Told my jacket would be priority and will ship in three more weeks. Email received says it will ship by second week of March.
4. Now shipping third week of March if they don't screw this up again.
I'm a patient man when I'm told the truth. If they had said in the beginning it was going to be 8 weeks, I would have said fine, make me a jacket. But don't lie to me and string me along because your company is incompetent and the right hand doesn't know what the left hand is doing.
There will be no more orders for anything G&B makes.
