For that kind of scratch, you desrve the full "girlfriend" experience. But yeah, at the very least, honest communiction. I know that when I was chasing custom jackets, even when the timeline had been blown, the occaasional email that just let me know I wasn't forgotten about was very soothing. This is a nusance for the seller but it's also vital. You can create a lifetime customer this way.You are kinda paying for bespoke in that price, and part of something bespoke is the experience of creating something custom. So then we get back to the experience factoring heavily into the perceived value.
I would also agree that you aren't getting much more than you would with RMC or other like makers. Perhaps some exotic proprietary hide (if such a thing exists?) so the total package should be more than simply:
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