Five Star Leather Jackets

[Marc mndt]

Any of the loungers do have 5* suede jacket?

5* does work with dark brown suede?

View attachment 284948

I think Thed have this one

 

[TooManyHatsOnlyOneHead]

Sorry, but why does it require to have to go public with a problem to get a proper response? I ask this rhetorically as I know the answer, but it really is a shame. This is similar to the Simmons Bilt thread where you get one response (actually he got none) and then when it's clear there might be bad press, you get another.

Hey good for Seb, glad he got a more appropriate response now. But why did it have to go that far?

I did not get this "great customer response". Shawn stopped emailing and never really answered some of my questions or offered a solution. I didn't make a big deal about it here because several people had jackets in queue and I didn't want to be the Debbie Downer. I assumed it was just a fluke and as I mentioned I still got a nice jacket, but there were flaws no doubt and it wasn't what I ordered. I didn't start negatively bashing the company or issuing buyer beware. In fact the opposite. I always responded with they are nice jackets, just make sure to be on top of all the details and get better photos for things like colors especially because the website was not good for these.

You can check my posts. In fact, look at who started this particular thread. You might be surprised. I wanted to support the company and in the process have my fellow TFLers get some good jackets. But if this company or any other needs borderline cancel culture before they respond, it's a slippery slope.

 

[Berto]

I think Thed have this one

Right

I was wondering whether 5* has that suede and also the consistency / thickness of it.

Few 5* suede jackets in the internet.

 

[Bahabp100]

Here ya go!

https://www.fivestarleather.us/coll...-western-denim-style-real-hide-leather-jacket
https://www.fivestarleather.us/coll...acket-men-padded-shoulders-natural-textured-1

 

[MrProper]

new reddish brown shearling. I'm afraid that will be a new project.

 

[red devil]

Right

I was wondering whether 5* has that suede and also the consistency / thickness of it.

Few 5* suede jackets in the internet.

If you want a Thedi... just get a Thedi.
He has his own unique style and spends a lot of time getting interesting leather and suede. You won't get close by going somewhere else.

 

[red devil]

new reddish brown shearling. I'm afraid that will be a new project.
View attachment 284975 View attachment 284976

What do you have in mind?

I can see quite a few options

 

[MrProper]

What do you have in mind?

I can see quite a few options

I can already imagine a lot A cafe racer, a cross zip or a vest.

 

[Seb Lucas]

Thanks Shawn. Interesting to see your operation at work. The jacket is very nice despite the issues and, as I said in my very first posts here about the mistakes, it is partly my fault. I will email you.

I think it's a great thing when a company can have conversations about issues and provide solutions.

 

[TheDonEffect]

That's an amazing response from Shawn! But I think there may be a situation of heresay that I hope those involved can clear up.

If Shawn sent the final photo for approval, and Seb approved it, then I don't see how 5* would be in the wrong other than relying on the consumer to do the final QC. I mean, if I reviewed the photo, and approved it, and the jacket I received was the one in the picture I approved, then that miss would be on me.

When I was reading through this thread, I thought to myself why doesn't Shawn just send a photo of the final product before shipment, that way if there are any issues, they can fix it. Given the international nature of the situation, the shipping to and from can almost cost as much as the jacket. It seems that 5* is taking that approach.

Has everyone else received detailed finished photos like that with the final product and measurements to show accuracy? Because that is phenomenal and I wish all online makers did this.

 

[Seb Lucas]

That's an amazing response from Shawn! But I think there may be a situation of heresay that I hope those involved can clear up.

If Shawn sent the final photo for approval, and Seb approved it, then I don't see how 5* would be in the wrong other than relying on the consumer to do the final QC. I mean, if I reviewed the photo, and approved it, and the jacket I received was the one in the picture I approved, then that miss would be on me.

When I was reading through this thread, I thought to myself why doesn't Shawn just send a photo of the final product before shipment, that way if there are any issues, they can fix it. Given the international nature of the situation, the shipping to and from can almost cost as much as the jacket. It seems that 5* is taking that approach.

Has everyone else received detailed finished photos like that with the final product and measurements to show accuracy? Because that is phenomenal and I wish all online makers did this.

As I said in my early post on this, it is probably partly my fault as I looked at the photo on my mobile and did not see the zip issue. The scale of the cuffs didn't show to my eye on the photo either. It wasn't until the jacket arrived that I noticed the differences.

 

[MrProper]

Has everyone else received detailed finished photos like that with the final product and measurements to show accuracy? Because that is phenomenal and I wish all online makers did this.

I got photos like this on all of my jackets. Sometimes, however, measurements are not carried out correctly, i.e. the jacket does not lie completely flat or is not stretched. It doesn't hurt to ask again.

 

[ton312]

All of my orders have included photos of each point I asked measure within a certain tolerance. In three attempts he has hit every single one spot on perfectly. Hopefully I can say 4 attempts by tomorrow or Wednesday.

 

[red devil]

I can already imagine a lot A cafe racer, a cross zip or a vest.

I would veer towards a cross-zip... or a car coat actually

 

[CRP]

My cafe racer had final pictures sent to me for confirmation before shipment. Shawn was great to work with and nailed all my modifications and measurements. Since this was my first leather jacket from 5*, I can now dial in my measurements and plan on my next jacket - imagination is running wild! Fantastic value and service Five Star.

 

[Berto]

I can already imagine a lot A cafe racer, a cross zip or a vest.

Love this design

 

[Bahabp100]

why doesn't Shawn just send a photo of the final product before shipment,
that way if there are any issues, they can fix it.

he always does , subject to your approval of course .

 

[TheDonEffect]

As I said in my early post on this, it is probably partly my fault as I looked at the photo on my mobile and did not see the zip issue. The scale of the cuffs didn't show to my eye on the photo either. It wasn't until the jacket arrived that I noticed the differences.

Please don't read my post as an indictment on you, because I don't blame you for missing it because frankly, not your job, and I definitely would have as well. I also don't feel you were being unreasonable or anything like that.

But when it comes to dollars and cents, diligence and fairness has to prevail, and I think Shawn did what he could to be transparent and fair. It's a custom order, lots of moving parts, even the best makers make mistakes. I think Shawn covered his end by seeking final approval from you, and I think the photos were not shot in a manner that veiled any errors.

Given the prohibitive costs of shipment, and also the margins in which 5* presumably operates under, and given their diligence, I'd say Shawn did what he could and delivered a product as promised.

 

[Marc mndt]

I think it's a great thing when a company can have conversations about issues and provide solutions.

I agree, but I also think those conversations should remain a private matter between the customer and the maker. Only in case the maker is absolutely unreasonable and totally unwilling to find a solution that works for both parties, only then would I vent my frustration in public. That is if there was no blame on me.
Like in @JustinW case with Simmonsbilt.

Since this is partially on you + 5* didn't seem to be unwilling to work out a solution, I think it's unfair of you to settle this dispute here on this forum.

5* knows this will hurt their business so of course they were going to be extra accommodating. But I don't think it's fair of you to 'abuse' the power of the forum in this case.

 

[TheDonEffect]

Man, that's great that they send final photos for final approval complete with measurements and such, I wish all makers did that.