I hate the "electronic info received" and only days later it is really dispatched.
Same here, man. Took the place I ordered from almost a week to ship out my woolly pully.
I hate the "electronic info received" and only days later it is really dispatched.
If the marks were created by pressure from the cardboard inserts, brushing with steam should remove them. If they are flaws in the felt, the hat should be replaced.
Toothbrush might work for what you're doing. A bigger brush would be better.
Get a tea kettle blowing steam and put the hat in the path of the steam about 6 inches away from the spout. You might want to brush back and forth a little and then finish by going counterclockwise as this the way the knap or direction of the fur finish goes.