Guppy
I'll Lock Up
- Messages
- 4,333
- Location
- Cleveland, OH
It's important you appear as the rightful and reasonable towards eBay.
Point out zippers on vtg and repro jackets need to be treated gently and with due diligence always and that he may have been too rough on it by these standards. I see no way you don't win that.
Reasonable and friendly, for sure.
But I would not point out that vintage and repro zippers are delicate. That gives him an angle of "you KNEW the zipper was delicate but said nothing before the sale?!"
Stick to the item description and return policy and the communications previously sent only.