The saga continues. Michael from PB called me today, my original sales rep. He saw my returned boots and wanted to know what was going on. I explained, he talked with Art, everything seemed good.
Art emailed me a bit later with a confirmation sheet for my new boots, and said now they're 6-8 weeks out. He originally said two to three weeks before I sent this pair back, now we're back to two months.
I know these things take time, but I don't have another two months. I asked if they could just send me the original pair back. I'm not crazy about them, but I can't keep trying to epoxy my shoes back together while I wait four months from the original order date.
Art and Michael are both nice guys and I believe they're really trying, but this whole experience is really getting annoying.
Art emailed me a bit later with a confirmation sheet for my new boots, and said now they're 6-8 weeks out. He originally said two to three weeks before I sent this pair back, now we're back to two months.
I know these things take time, but I don't have another two months. I asked if they could just send me the original pair back. I'm not crazy about them, but I can't keep trying to epoxy my shoes back together while I wait four months from the original order date.
Art and Michael are both nice guys and I believe they're really trying, but this whole experience is really getting annoying.