Foster
One of the Regulars
- Messages
- 261
- Location
- N.C., U.S.A.
Call me old fashioned, but if the jacket maker is not willing to read a few e-mails, then I will take my business to those who will give it the proper attention. I do not disagree with their reasoning, it is a sound principle, but it comes across as though they cannot be bothered with the basic necessities of guaranteeing customer satisfaction through elementary customer service methods.
What we do when buying these jackets is essentially what was done decades ago when suits were bought directly from the tailor who made them. There is an unavoidable element of communication and correspondence when having something custom made to a desired fit. The customer's money is at stake, and the maker's reputation and repeat business is also on the line. Trying on a jacket in front of the maker / tailor is more effective than a dozen e-mails, but physical limitations of distance and travel make it an unrealistic ideal for most people. I'm fortunate enough to have spent a few moments in person with two of the best A-2 makers in the market, and those minutes accomplished more than I can achieve in hours of research and in time spent obtaining measurements at the local business suit shop.
The fact that these individuals took time to meet with me and allow me to try on various jackets they produced left a positive impression, and I appreciate their customer focus. If they had said I could only try on one jacket, or if I had to decide which one I wanted to try and only that one (as in, only allowing a certain number of e-mails to be received), well the experience would have been quite different.
What we do when buying these jackets is essentially what was done decades ago when suits were bought directly from the tailor who made them. There is an unavoidable element of communication and correspondence when having something custom made to a desired fit. The customer's money is at stake, and the maker's reputation and repeat business is also on the line. Trying on a jacket in front of the maker / tailor is more effective than a dozen e-mails, but physical limitations of distance and travel make it an unrealistic ideal for most people. I'm fortunate enough to have spent a few moments in person with two of the best A-2 makers in the market, and those minutes accomplished more than I can achieve in hours of research and in time spent obtaining measurements at the local business suit shop.
The fact that these individuals took time to meet with me and allow me to try on various jackets they produced left a positive impression, and I appreciate their customer focus. If they had said I could only try on one jacket, or if I had to decide which one I wanted to try and only that one (as in, only allowing a certain number of e-mails to be received), well the experience would have been quite different.
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