BaggyPants
Familiar Face
- Messages
- 98
- Location
- South Yorkshire
My understanding of it is that it is like a mole or other natural surface imperfection in the skin, which has come away. I'm sure it is a rarity and just bad luck that it happened on this jacket in the place it did. Eastman received the jacket back on saturday, so I'm hopeful of an email from Gary sometime tomorrow with possible solutions. I would imagine they have a spare skin box, so they may possibly completely replace the lower right back panel. If not, they don't appear to have any '42 style jackets in stock, so I have no idea what would happen then. I will keep you all informed.
EDIT: Just found this email from Alan Eastman in my junk-mail box.
"Dear Bryn,
We have received your RAF flight jacket for warranty repair.
Apologies for the inconvenience.
Please be assured this is not a botched repair. Very occasionally
sheepskin can 'crack' causing the thin layer of skin to which the
fleece has grown to become detached and laminating occurs. This was
either not spotted during the quality check or has occurred
subsequently. However, we will replace the hem, when hopefully no
further problems will occur.
Kind regards,
Alan Eastman"
I must say, they are being very professional about this. Quality customer service at its best
EDIT: Just found this email from Alan Eastman in my junk-mail box.
"Dear Bryn,
We have received your RAF flight jacket for warranty repair.
Apologies for the inconvenience.
Please be assured this is not a botched repair. Very occasionally
sheepskin can 'crack' causing the thin layer of skin to which the
fleece has grown to become detached and laminating occurs. This was
either not spotted during the quality check or has occurred
subsequently. However, we will replace the hem, when hopefully no
further problems will occur.
Kind regards,
Alan Eastman"
I must say, they are being very professional about this. Quality customer service at its best