dudewuttheheck
I'll Lock Up
- Messages
- 4,403
My thoughts are pretty in line with what @navetsea has said, but perhaps more extreme.
If the jacket gets to me, that means it has already passed QC and whoever is sending it to me feel that the product is worthy of a customer. Therefore, if there is an issue with the product (jacket or otherwise), I will absolutely make sure to talk about it. Will I also contact the maker and see if they will fix it? Yes, I will do that as well depending on how serious the issue is. Whatever happens will be documented as well.
Keep in mind that I do run my own little blog/review website so in my mind, I see myself as a very serious hobbyist/reviewer. To me, that means that I should first and foremost favor other hobbyists/consumers/weirdos like myself over any maker. Sure, it's more kind to the maker to contact them first without letting anyone else know the issues, but I think a flaw is thinking only about being kind to the maker. To me, I feel a greater moral obligation to other consumers than I do to the makers, even if I do get along with them or if I'm even friends with them.
Therefore, I absolutely write about all the flaws in an initial item that I receive. If I contact the maker, I also document how that process goes as well whether it goes well or goes poorly because the customer service aspect is also extremely important for people to know about. If the maker handles the situation well, then to me that speaks volumes. I think that is perfectly fair.
It actually bothers me when supposed "reviewers" favor the maker over the consumer because there is money involved. There are "review" sites that have been mentioned on this forum that do this and I cannot stand it. They are promotion sites, not review sites when they cross that line. You might say that I feel quite strongly on this subject because I do. Fellow consumers ALWAYS come before the maker/brand in my eyes.
If the jacket gets to me, that means it has already passed QC and whoever is sending it to me feel that the product is worthy of a customer. Therefore, if there is an issue with the product (jacket or otherwise), I will absolutely make sure to talk about it. Will I also contact the maker and see if they will fix it? Yes, I will do that as well depending on how serious the issue is. Whatever happens will be documented as well.
Keep in mind that I do run my own little blog/review website so in my mind, I see myself as a very serious hobbyist/reviewer. To me, that means that I should first and foremost favor other hobbyists/consumers/weirdos like myself over any maker. Sure, it's more kind to the maker to contact them first without letting anyone else know the issues, but I think a flaw is thinking only about being kind to the maker. To me, I feel a greater moral obligation to other consumers than I do to the makers, even if I do get along with them or if I'm even friends with them.
Therefore, I absolutely write about all the flaws in an initial item that I receive. If I contact the maker, I also document how that process goes as well whether it goes well or goes poorly because the customer service aspect is also extremely important for people to know about. If the maker handles the situation well, then to me that speaks volumes. I think that is perfectly fair.
It actually bothers me when supposed "reviewers" favor the maker over the consumer because there is money involved. There are "review" sites that have been mentioned on this forum that do this and I cannot stand it. They are promotion sites, not review sites when they cross that line. You might say that I feel quite strongly on this subject because I do. Fellow consumers ALWAYS come before the maker/brand in my eyes.
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