By way of update, I had a pleasant conversation with a representative of Custom Hide this morning. I requested a refund in light of the lost shipment, to which the company agreed. The person I spoke with apologized several times. While I was excited about the briefcase, and am disappointed I...
I am concerned reading your post because I have been experiencing a virtually identical scenario. I ordered a custom 1945 Army briefcase on February 2, which was confirmed with an email advising that I would receive tracking information upon shipping. UPS has apparently now lost the package...
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