Worse case they can replace it, but I’d be curious to see if they can repair it somehow. Good luck!
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Double Helix Works?
- Thread starter BloodEagle
- Start date
Bennarion
My Mail is Forwarded Here
- Messages
- 3,111
The best option is to replace the zipper
jacketjunkie
Call Me a Cab
- Messages
- 2,449
- Location
- Germany
I condition my jackets only after having worn them for 100+ days, which often takes years, taking into account how many I own..
Hello TFL family! I didn't want to start a new thread and hope it is ok to share my newest (hopefully last) jacket order from the Double Helix Works in this thread.
I have 2 black and 1 chestnut leather jackets and wanted a 4th, a type 3 in non black and initially wanted it in some brown or burgundy. Based on the wonderful reviews here I decided to take a shot and emailed DHW and after about 8 emails back and forth, I said to myself I am definitely gonna order from them. I have emailed other jacket makers and usually after 2 or 3 emails, they stop responding, nothing but crickets. Kimura responded everyday and always were so kind and accommodating. Next level customer service for sure!
I ended up ordering the Western Pioneer (size 38) in dark indigo. They CAN add two external pockets for a fee but I decided against it and instead got an additional interior pocket. I even asked him if an iphone 15 can fit in this pocket and he said yes! I was seriously considering the regular indigo color but then someone mentioned smurf and that made up my mind.
When we went to Japan Aug 2025, I wanted to visit DHW and the one place I thought was the headquarter (maybe a stockist?) was closed so I never got the chance. Did pick up the RMC j100 and I still wear it regularly and the zippers all still work!
I will do a separate unboxing thread when it arrives. 60 days! Hoping less but I can wait.
I have 2 black and 1 chestnut leather jackets and wanted a 4th, a type 3 in non black and initially wanted it in some brown or burgundy. Based on the wonderful reviews here I decided to take a shot and emailed DHW and after about 8 emails back and forth, I said to myself I am definitely gonna order from them. I have emailed other jacket makers and usually after 2 or 3 emails, they stop responding, nothing but crickets. Kimura responded everyday and always were so kind and accommodating. Next level customer service for sure!
I ended up ordering the Western Pioneer (size 38) in dark indigo. They CAN add two external pockets for a fee but I decided against it and instead got an additional interior pocket. I even asked him if an iphone 15 can fit in this pocket and he said yes! I was seriously considering the regular indigo color but then someone mentioned smurf and that made up my mind.
When we went to Japan Aug 2025, I wanted to visit DHW and the one place I thought was the headquarter (maybe a stockist?) was closed so I never got the chance. Did pick up the RMC j100 and I still wear it regularly and the zippers all still work!
I will do a separate unboxing thread when it arrives. 60 days! Hoping less but I can wait.
Congratulations on your order. Can’t wait to see photos!
Thank you! Me too!
BTW in his last email after I place my order, he said "we look forward to delivering our best craftsmanship to you"
So stoked!
I’ve received that same email, and in my opinion they don’t disappoint. I love both my DH jackets.
Yep I figure it was a generic email but that line is refreshing and promising.
It appropriately instills confidence
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I'm getting ready to order a Rider Unus and would like opinions on something...I'm going with brass (gold) hardware. It comes standard with brass hardware but with a nickel (silver) pocket snap, so it's mixed metals. I asked if the snap could be swapped for brass to match the other metals and they said yes, so I was planning on doing that. But now I'm wondering...would the mixed metals look cool? I'm guessing they must have chose that look for a reason. Should I do that, or should I do the snap in brass so it all matches?
My Innovator (and I believe the original Buco J24) came with mixed hardware. Personally, I dig it. But go with what you like.
marker2037
Practically Family
- Messages
- 997
- Location
- Curacao/NJ, USA
I paid for my custom Western Cowboy in black teacore today. Very excited, should have it right after I return from summer vacation.
Nice!! Congrats!
