MrCC
Familiar Face
- Messages
- 97
This is mainly but not exclusively for EU Loungers...
Has anyone experienced particular delay on a recent custom order?
I've put an order in December last year...
No completion yet, and no news at all until last month
I get the Christmas Festivities thing...but still
My last custom order in 2022 took the whole of 7 weeks from order to delivery, was I extremely lucky then, or is this near 5 months wait a little too much?
Frustratingly, I ended up ordering via Bolt Motorcycle in London instead of directly to Galashiels just to get help measuring the jacket instead of trekking it to Scotland like I did last time (slack I know!)
That means I don't get direct updates into my own Aero online account, and I'm having to rely on Andrew at Bolt to get news (or not!)
Absolutely no fault to him as he's a great guy and been super helpful and very knowledgeable, but it's an extra passage all the same and of course we're all busy!
I even emailed Kerry to see if I could get an insight but I was told that they cannot give information on an order placed through third party, and I can see the point although at the end of the day Bolt is a recognised official stockist so I guess some degree or responsibility would ultimately falling on Aero in terms of updates, but ok
In any case that email must've rattled some cage somewhere as the next thing was a text from Bolt saying that they had word that my jacket was in "current production run"
That was 4 weeks ago so hopefully shouldn't be too long now
Just wonderiing how anyone else's ordering experience has panned out in the last year or so?
Has anyone experienced particular delay on a recent custom order?
I've put an order in December last year...
No completion yet, and no news at all until last month
I get the Christmas Festivities thing...but still
My last custom order in 2022 took the whole of 7 weeks from order to delivery, was I extremely lucky then, or is this near 5 months wait a little too much?
Frustratingly, I ended up ordering via Bolt Motorcycle in London instead of directly to Galashiels just to get help measuring the jacket instead of trekking it to Scotland like I did last time (slack I know!)
That means I don't get direct updates into my own Aero online account, and I'm having to rely on Andrew at Bolt to get news (or not!)
Absolutely no fault to him as he's a great guy and been super helpful and very knowledgeable, but it's an extra passage all the same and of course we're all busy!
I even emailed Kerry to see if I could get an insight but I was told that they cannot give information on an order placed through third party, and I can see the point although at the end of the day Bolt is a recognised official stockist so I guess some degree or responsibility would ultimately falling on Aero in terms of updates, but ok
In any case that email must've rattled some cage somewhere as the next thing was a text from Bolt saying that they had word that my jacket was in "current production run"
That was 4 weeks ago so hopefully shouldn't be too long now
Just wonderiing how anyone else's ordering experience has panned out in the last year or so?
