GHT
I'll Lock Up
- Messages
- 9,795
- Location
- New Forest
It was worth the wait.
It was worth the wait.
The "Moviepass" thing. How do they get off starting a business that requires theatres to cooperate without even asking if they want to be involved? And then when something goes wrong with the card or the transaction won't go thru, we have to take the blame. Nuts to that.
And of course there's Anthony's Law of the Workshop: "Any tool, when dropped, will roll into the least accessible corner of the workshop." And it's corollary: "On the way to the corner, any dropped tool will first strike your toes."
On some websites - Amazon, Walmart and Seamless all do it - when you go to "your cart" and then click to purchase, you begin a series of steps to complete your purchase - fill in your address, shipping choice, payment method, etc. So far, so good, but have you noticed that you can't easily click back to the main website? It's odd, but it's like you're locked in the "purchase" process.
You are unable to swipe back out of the purchase process and the back button on your browser also won't take you out of the purchase process. I find I have to put the company's website address in the web browser to get out of the purchase process and back to the regular website.
If I'm guessing correctly, it's just more obnoxious behavior where someone in the company has learned (probably based on some consultant's study since several large companies are doing the exact same thing) that if you can "keep" your customer in the purchase process and make it harder for them to return to the regular website, the client is more likely to complete the purchase.
This is such a great example of (1) short-term thinking and (2) not valuing your customers and not respecting them. Trying to bully your customer into completing a purchase will only turn them off to your company and create ill will. How is that a good thing? Sure, it might help get some more immediate sales today, but the damage done is long-term and hidden because the customers who are turned off to your company by this crass grab for money don't (in most cases) let you know that, they just don't come back or buy less or buy less frequently.
Have others noticed this?
"may I have half a pound of shaved turkey please?"
Stores that force you to enter on the left.
Here at least, we were trained from kindergarten on to walk down the hallway on the right, enter or exit double doors on the right, etc. A few years ago I noticed new stores were reversing that ingrained system and setting up traffic flow to enter/exit on the left. I see more jamups and people bumping in to each other trying to come and go than I see any benefit to this.
A “customer satisfaction” survey from a business that sells what is called (with a straight face) “durable medical equipment” arrived in our mailbox a couple days ago.
Maybe it’s my paranoid imagination working overtime, but I can’t see how telling these people how satisfied we are with their product and service will be to our advantage if at some point down the road it turns out that this equipment is not quite as durable as advertised.
I loathe those things that float down in front of a web page I'm looking at. I don't know what they are called. Usually these are images telling me to sign up for their email spam assaults. It makes me crazy with rage. I almost always close the site and spend my money elsewhere.
Anyone know what those things are called?
So ruuuuuuuuuuuuude! How dare they!
It would almost be worth my time to contact their customer service department and tell them that I closed their page without buying anything. Then, as per Lizzie, I will end with a rousing "you stink!"
I purposely don't fill out such surveys especially because I don't want to tell them how wonderful their product is and then have it malfunction the next day.
I have become very good at ignoring survey and begging 'scams.'
The only thing worse than those places are the parasitical "Rent to Own!" joints that infest my mailbox with circulars screaming that I CAN HAVE THIS 60 INCH FLAT PANEL DISPLAY IN MY HOME TONIGHT with just a phone call. I can think of nothing I would rather less have in my home tonight.
These swindly places are not unique to the present day, though. Read thru any metropolitan newspaper from the Era and your eyes will burn from the ads selling cheap curtain-burner radios, rickety beaverboard furniture, gaudy jewelry, and shoddy off-the-rack clothes to Joe and Sally Punchclock from Bensonhurst on EASY KREDIT TERMS! I guess spelling it KREDIT makes it seem friendlier when the man in the truck comes to take it all away.