On April 7, I ordered a 500X pure beaver belly hat from Charlie Swindall/Gladhatter. Well, it arrived yesterday, and I must say that the quality of the hat is simply incomparable. The attention to detail in the pursuit of perfection demonstrated by Charlie was nothing short of amazing. From the first telephone conversation that I had with Charlie, which preceded the actual commission, he was a perfect a gentleman, and seemed to proceed from the highest ethic of customer service and satisfaction. While not everyone may be able to say that his experience with Mr. Swindall was as rewarding, I must say that he delivered everything promised, and more. I would not hesitate in providing subsequent commissions to Gladhatter.
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