I'll sure second that thought regarding some of the felt. Last year I ordered a Stetson Stratoliner. It was the second one due to a size mixup and wouldn't you know it, the one that fit came with a flaw in the shape.Felt is moldable much like unfired clay. But I would be loathe to say you could radically alter a bash after receipt. You can tweak it a bit but to radically alter it requires work and some tools....more than just a tea kettle and steam.
There is a very noticable hump across the top as if someone stuck their thumb up into the felt from inside and dragged it across the bubble diagonally while it was still wet after it was shaped at the factory.
I am just now trying to fix it myself, due to a long recovery from a back injury (haven't worn it yet). I thought it was going to be an easy steam, but no matter how I steam it and reshape that bad section, it pops right back the way it came as soon as it dries.
It's like it's forever set in its way and refuses to be reshaped.
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